We take immense pride in the quality of our clothing and footwear products and maintain strict quality – control measures throughout our production process. If you encounter any issues after receiving your item, please email our customer service at [email protected].

Return Policy

Return Period

You can return or exchange items within 30 days from the day of receipt.

Return Shipping Arrangement

You have the option to call the post office to arrange a collection or drop off the items at your nearest post office. We will determine whether to reimburse the shipping freight based on the reason for your return. If the return is due to our responsibility, we will cover the freight costs. However, if it is your responsibility, we will not reimburse the freight. When the return is caused by the consumer, the consumer is accountable for the shipping fee, and the specific amount will depend on the express company you choose. Reasons for consumer – initiated returns include:

  • The product does not meet your expectations.
  • The size is either too small or too large.
  • The color does not match what you anticipated.
  • You have had a change of mind or no longer need the product.
  • You ordered the wrong item or quantity.
  • You did not read the product description thoroughly.

Handling Incorrect or Damaged Items

If you have received incorrect or damaged items, please take clear photos and contact our customer service as soon as possible. We will either re – ship the correct items or provide a refund based on the specific situation.

Return Address

Before sending back the products, please contact our customer service first to obtain the return address.

Return Responsibility

  • If the return is due to the consumer (e.g., change of mind, wrong size selection), the consumer is responsible for the shipping fee, which varies according to the chosen express company.
  • If the goods are damaged or incorrect due to our reasons, the consumer is not required to bear the shipping fee for the return.

Return Requirements

  1. For Non – Quality Issues: mikroa expects customers to return items that are unused, undamaged, with the original tags and packaging material intact.
  2. Approval Requirement: Before shipping the items back, customers must obtain approval from the mikroa customer service team.
  3. Quality Issues or Incorrect Delivery: In case of quality problems or incorrect product delivery, customers should take photos showing the issue and contact customer service to get the return address.

Circumstances for Return or Refund

Customers can contact us for return or refund in the following situations:

  • Items are not in their original condition, are damaged, or are missing parts due to our error.
  • Items are different from the description provided.
  • Items are returned to the sender without being delivered.
  • Items are not delivered within the agreed – upon time.

Return Process

Please follow our return process carefully to minimize any delays:

  1. If you wish to return an item, please contact our customer service and provide the following information:
    • Order number
    • SKU number or product name
    • Reason for return
  2. Our customer service team will respond to your request within 24 hours on business days.
  3. Return the items to the return address we provide and send us proof of return in the form of the tracking number and a valid return receipt.
  4. Once we have received the returned item(s), we will email you and arrange for a refund or exchange as per your request immediately.

Important Notice

  • Please do not send your return to the sender’s address on your package. This is not the return address and may affect the processing of your return. Only send it to the address provided by our customer service.
  • Ensure that you do not accidentally include non – mikroa items in your return package. We will not be responsible for sending those items back to you.
  • We are not liable for any return packages that may be lost or stolen during transit. Please keep your proof of return tracking number when shipping back your returns.

Refund Policy

Full Refund Scenarios

  • Any misprinted, damaged, or defective items caused by our production or transportation are covered at our expense, and you will receive a full refund. We will also reimburse the return shipping cost.
  • Your order will be fully refunded if it is cancelled within 24 hours of purchase.
  • Your order will be fully refunded if it is cancelled before shipping.

Non – Refundable Scenarios

  • We will NOT accept order cancellation requests if the orders have already been shipped.
  • If parcels are lost in transit, we will cover your loss by issuing a full refund.
  • If you provide an address that the courier cannot recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if applicable).
  • If you provide a wrong address when placing an order and do not contact us to change it, you will be responsible for all the losses incurred.
  • Items returned with obvious signs of use, such as makeup stains, animal hair, dander, deodorant, perfume, or similar product stains, may be subject to denial of refund.

Refund Processing Time

Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

How to Obtain a Return Label

For Defective Products

This applies when the product is incorrect or damaged by the carrier, which is our responsibility. The customer needs to download and print the return label.

For Customer Remorse

This occurs when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item. In this case, it is the customer’s responsibility to obtain a return label.

Contact Us

If you have any queries, please feel free to contact us.

  • Address: FU JIAN SHENG XIA MEN SHI XIANG AN QU HONG QIAN DA ZHONG NAN LI39 HAO411 SHI
  • TEL: +86 18120733071
  • Email: [email protected]
  • Working Time: Mon – Fri 08:00 – 17:00(UTC + 8)

On business days, we will get back to you within 24 hours.