We hold every single customer in the highest regard. Our foremost priority is to ensure that the clothing and footwear items you order are delivered to you as swiftly as possible. The following illustrates the journey of your order, from payment to delivery.
Note: Our orders only incur product fees and shipping fees (if applicable). Our customers are not required to pay for importing fees, duties, or VAT (Value Added Tax).
1. Payment Confirmation
Once your order has been authorized and verified, a confirmation email will be promptly sent to you. This email serves as an acknowledgment that we have received your order and are in the process of preparing it for shipment.
2. Order Processing
For all countries, it generally takes 1 – 2 business days to process your order. Please keep in mind that holidays and weekends are not counted as business days. During this processing period, our team carefully picks, packs, and prepares your clothing and footwear items for shipment, ensuring they are in perfect condition when they reach you.
3. Shipping
Shipping typically takes approximately 7 to 14 business days to reach the destination, regardless of the country. When your order is on its way, we will send you an email notification that includes a tracking number. This allows you to keep an eye on the progress of your shipment.
Shipping Fee:
- For all countries, if the total order amount is less than $125.99,we charge a shipping fee of 6.99.
- Orders totaling $125.99 or more qualify for free shipping.
4. Delivery
Please note that the total time it takes for you to receive your order is the sum of the order processing time and the shipping time. For example, if you order a coat, it will require 1 – 2 business days for processing and then an additional 7 – 14 business days for shipping. Therefore, you can expect to receive your order within 8 – 16 business days for all countries.
Our system automatically selects the most suitable distribution logistics based on factors such as the sales platform, product size, and weight. If the street address of your order contains “PO Box”, the system will review and make a judgment according to the delivery logistics you choose. If the selected logistics method cannot deliver to an address with a “PO Box”, the system will flag the order as abnormal. In such cases, our customer service staff will contact you to either modify the address or cancel the order.
5. Track Order Status
You can easily track the status of your order on your own. After your order leaves our warehouse, we will send you an email informing you that your package has been shipped, along with the order’s tracking number. You should be able to see updates within 72 hours of receiving this email.
If you wish to track your order, simply click on the “Track Order” option for detailed information. In the event that there are no updates, you can send us an email, and we will check the details for you.
6. Causes of Delay
Tracking updates may be delayed under the following force majeure circumstances:
- Adverse Weather Conditions: Heavy rain, tornadoes, floods, earthquakes, etc., can disrupt transportation networks and cause delays in the delivery of your clothing and footwear.
- Local Disruptions: Strikes, statutory holidays, major international conferences, and other local events can affect the normal operation of logistics services, leading to potential delays.
- Peak Season Challenges: Shortages of flights and personnel during peak seasons, as well as other local factors, can also contribute to delays in the delivery process.
7. Contact Us
If you have any questions or concerns regarding our shipping policy or your order, please don’t hesitate to get in touch with us.
- Address: FU JIAN SHENG XIA MEN SHI XIANG AN QU HONG QIAN DA ZHONG NAN LI39 HAO411 SHI
- Telephone: +86 18120733071
- Email: [email protected]
- Working Hours: Monday – Friday, 08:00 – 17:00 (UTC+8)
On business days, we will respond to your inquiries within 24 hours. We are committed to providing you with the best possible service and ensuring a smooth shopping experience for all your clothing and footwear needs.